Independent HR Consultant - Resolves Complex Employee Relations Issues
Trusted and independent HR support across Surrey and London providing your business advice dealing with complex people issues
Our Mission
At Resolution HR, we specialise in untangling complex people issues with Impartiality, professionalism, empathy, and legal know-how.
Whether you’re facing a sensitive grievance, need help managing underperformance, or are planning a complex restructure, your human resources consultant will guide you through with clarity and confidence.
No corporate jargon. No overcomplication. Just clear, honest advice.
Independent HR Consultant
I'm Michielle Smith FCIPD
A Surrey based Human Resources Consultant and CIPD Fellow with over 20 years’ experience across sectors like investment banking, media, retail, and distribution. I provide flexible, expert HR support on people matters to businesses of any size, with clarity, confidence, and a practical, no-nonsense approach.
How We Can Help
Disciplinary & Grievance Investigations
Disciplinary & Grievance Investigations
Disciplinary & Grievance Investigations
Independent, impartial, and compliant.
When a sensitive issue arises and you need an Independent, external investigator or someone to provide that support for your manager I will carry out a thorough, professional investigation, in line with your policies and UK employment law, and provide a clear outcome report with practical recommendations for your business..
Ideal for: Independent support during employee disputes or complaints.
Restructure & Redundancy Support
Disciplinary & Grievance Investigations
Disciplinary & Grievance Investigations
Guidance from design to delivery.
If your People Organisation needs a review, I’ll help you shape the structure that’s right for your future. I work closely with your HR or leadership team to plan and deliver compliant and compassionate restructures, from strategy through to implementation.
Ideal for: Organisation design, redundancy processes and consultation planning.
Employee Relations Advice
Disciplinary & Grievance Investigations
Performance & Conduct Support
On-call expertise, without the in-house cost.
Need to talk something through? I offer flexible, ad hoc advice on employee relations and UK employment law — from managing sickness absence or underperformance to supporting internal HR teams with complex situations.
Ideal for: HR support on demand, without a retainer.
Performance & Conduct Support
Performance & Conduct Support
Performance & Conduct Support
Confident conversations that protect people and business.
When you’re dealing with underperformance, capability concerns, or inappropriate behaviour, I’ll help you take the right steps. From planning a conversation to formal action, I bring empathy and legal rigour to every case.
Ideal for: Supporting leaders through challenging conversations.
Managing Sensitive Situations
Performance & Conduct Support
Managing Sensitive Situations
Discrimination, bullying or harassment cases.
These issues require careful, confident handling. I offer discreet support to employers navigating high-risk situations, helping you do the right thing and stay legally protected.
Ideal for: Complex or high-stakes people issues where internal capacity or expertise is limited.
Clarity Confidence & Collaboration
Get In Touch
HR Consultancy
Resolving People Matters and providing expert Independent HR Advice around Surrey and London.